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Privacy Policy
Effective Date: June 1, 2025
JPMD Solutions LLC ("we", "our", or "us") operates the Alicia One Platform, including its associated modules such as Relay, Chat, Core, and Insight. This privacy policy describes how we collect, use, and protect your personal information when you use our services.
Information We Collect
Personal Information: - Name, email address, phone number, and business name - Billing and payment details
Technical Data: - IP address, browser type, device identifiers - Usage logs, interactions with our products (e.g., voicemails, chat interactions, platform usage)
Cookies and Analytics: - We use cookies and third-party tools like Google Analytics to understand user behavior and improve our services
Customer Data Submitted by Our Clients
As part of providing our services (e.g., voicemail capture, live chat, communication logs), our clients may collect and transmit data about their own customers, including but not limited to:
Customer names, phone numbers, email addresses
Voicemail content and metadata (time, duration, transcript)
Chat messages and service requests
Follow-up status and assigned staff notes
We act as a data processor with respect to this information. The client is the data controller, and we process this data only on their behalf and in accordance with our agreements.
We do not use this customer data for our own purposes. We implement strong security and access controls to protect all submitted data.
Clients are responsible for ensuring that their collection and use of customer data complies with applicable privacy laws (e.g., CCPA, GDPR, HIPAA if applicable).
How We Use Your Information
We use your data to: - Provide and maintain the Alicia One Platform and its modules - Process payments and manage subscriptions - Communicate product updates, service notifications, and support - Improve product performance and user experience - Comply with legal obligations
Data Sharing and Third Parties
We do not sell your data. We may share limited data with: - Service providers (e.g., Stripe, PayPal, email tools) - Law enforcement, when required by applicable law - Authorized users within your business or organization, when set by your internal controls
Data Storage and Security
We implement safeguards such as: - SOC 2 Type I and II-aligned architecture - Data encryption in transit and at rest - Access controls and authentication measures - Audit logs for administrative actions
Your Rights and Choices
You may: - Access or update your personal information - Cancel your subscription or delete your account - Opt out of marketing emails
To exercise these rights, email us at: support@jpmd.ai
Data Retention
We retain user information for as long as necessary to: - Fulfill service obligations - Resolve disputes - Comply with legal requirements
Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
Changes to This Policy
We may update this privacy policy. Users will be notified by email or within the Alicia One platform. The updated policy takes effect immediately upon posting.
Contact Information
If you have questions about this Privacy Policy or our data practices, contact:
JPMD Solutions LLC
6615 Grand Ave #1159